How to Check Your Order Status

You can check the status of your order by logging into your account or using the order confirmation email we sent you.

Order Status Types:

• Processing: Your order has been received and is being prepared for shipment
• Shipped: Your order has been shipped and is on its way to you
• Delivered: Your order has been successfully delivered
• Cancelled: Your order has been cancelled (if applicable)

Need Help?

If you have questions about your order status, please contact our customer service team with your order number.

Shipping Information

We offer fast and reliable shipping to ensure your venfurneer products arrive safely and on time.

Shipping Options:

• Standard Shipping: 3-5 business days - ₹299
• Express Shipping: 2-3 business days - ₹599
• Overnight Shipping: Next business day - ₹999
• Free Shipping: Available on orders over ₹5,000

Delivery Areas:

We currently ship to all states across India, with priority service to major cities. International shipping to select countries is also available. International shipping rates and delivery times may vary.

Tracking Your Package:

Once your order ships, you'll receive a tracking number via email to monitor your package's journey to you.

Why No Returns?

• Hygiene & Safety: Fragrance products are personal care items that cannot be resold once opened or used
• Product Integrity: To maintain the quality and authenticity of our luxury fragrances
• Health Regulations: Compliance with health and safety standards for personal care products
• Customer Protection: Ensuring all customers receive only fresh, unopened products

Before You Order:

• Please read product descriptions carefully
• Check size, color, and fragrance details
• Review our product images and specifications
• Contact our customer service if you have any questions before ordering

Damaged or Defective Items:

Exception: If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the damage. We will investigate and provide appropriate resolution, which may include replacement or refund at our discretion.

Order Cancellation:

Orders can only be cancelled within 24 hours of placement, provided the order has not been shipped. Once shipped, the no return policy applies.

Accepted Payment Methods

We accept various payment methods to make your shopping experience convenient and secure.

Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• RuPay
• Maestro

Digital Wallets & UPI:

• PhonePe
• Google Pay
• Paytm
• Amazon Pay
• BHIM UPI
• UPI ID

Net Banking:

• All major Indian banks supported
• Secure bank-to-bank transfers
• Real-time payment processing

Security & Payment Processing:

All payments are processed securely through Razorpay, a PCI DSS compliant payment gateway. We never store your complete payment information on our servers. Your financial data is encrypted and protected using industry-standard security measures.

Payment Security Features:

• SSL encryption for all transactions
• PCI DSS compliance
• 3D Secure authentication for cards
• Fraud detection and prevention
• Secure tokenization

EMI & Installment Options:

Available through Razorpay's EMI partners for orders over ₹3,000, allowing you to split your purchase into 3-12 months with competitive interest rates. EMI options are subject to bank approval and credit assessment.

Refund Processing:

Refunds are processed through the same payment method used for the original transaction. Credit card refunds typically take 5-7 business days, while UPI and wallet refunds are processed within 1-2 business days.

Get in Touch

Our customer service team is here to help you with any questions, concerns, or support you may need.

Business Address:

venfurneer Inc.
123 Luxury Lane
Naya Raipur, Chhattisgarh, India 492001