Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our customer service team.

• Name and contact information (email, phone, address)
• Payment information (processed securely through Razorpay)
• Order history and preferences
• Communication preferences
• Account credentials
• Shipping and billing addresses
• Date of birth (for age verification)
• Government-issued ID (for KYC compliance, if required)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and how you interact with our site.

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Location information (if you grant permission)

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Account Management: To create and manage your account, process payments, and maintain your profile
• Communication: To send you important updates about your orders, respond to inquiries, and provide customer service
• Marketing: To send you promotional offers, newsletters, and product recommendations (with your consent)
• Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Payment Processors: We share payment information with Razorpay (our payment gateway) to process transactions securely. Razorpay is PCI DSS compliant and follows strict security standards.
• Shipping Partners: We share delivery information with our logistics partners to fulfill and track your orders
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, customer support, and marketing
• Legal Requirements: We may disclose information if required by law, court order, or in response to valid legal requests from government authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction
• Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or the public
• Fraud Prevention: We may share information with fraud prevention services to protect against unauthorized transactions

All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes. We ensure that all data sharing complies with applicable data protection laws.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for all data transmission
• Secure payment processing through Razorpay (PCI DSS compliant)
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup procedures
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Data encryption at rest and in transit
• Secure API endpoints with proper authentication

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We take special care in handling your payment and financial information to ensure maximum security and compliance with industry standards.

Payment Processing:

• All payment transactions are processed through Razorpay, a PCI DSS Level 1 compliant payment gateway
• We do not store complete credit card numbers, CVV codes, or other sensitive payment information on our servers
• Payment data is encrypted using industry-standard encryption protocols
• All payment information is transmitted securely using SSL/TLS encryption

Data Retention for Payments:

• Transaction records are retained for 7 years as required by Indian financial regulations
• Payment method tokens (for recurring payments) are stored securely by Razorpay
• Refund and chargeback information is maintained for dispute resolution

Third-Party Payment Services:

When you make a payment, your payment information is shared with Razorpay and their banking partners. Please review Razorpay's privacy policy to understand how they handle your payment data.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for a reasonable period after deactivation
• Order Information: Retained for legal and accounting purposes (typically 7 years)
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Website Analytics: Aggregated and anonymized data may be retained indefinitely

Your personal information is primarily processed and stored in India. However, some of our service providers may be located in other countries.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.

We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our website after any changes constitutes acceptance of the updated privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: privacy@venfurneer.com
Phone: +91 96300 83631
Address: venfurneer Inc., 123 Luxury Lane, Naya Raipur, Chhattisgarh, India 492001

We will respond to your inquiry within 30 days.